Riverside Massage Therapy Clinic

A Natural Approach to Better Health

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​ Policies & Procedures For Clients (COVID-19)

Please Read Before Booking an appointment

I hope everyone is doing well. It has been quite the roller coaster the past few months to say the least… I have missed my work but I have kept busy otherwise.

It was announced that the government has given the Green Light for a gradual re-opening for RMT’s. The Ministry of Health and the College of Massage Therapists of Ontario have stated that the gradual re-opening is meant to prioritize care for those that are deemed urgent. To ensure that I am following the government protocols set in place, the booking system will be via email, text and phone call only at this time, however, the reminder emails / texts will remain in place. Appointments are more spread apart which makes for less availability unfortunately.

To keep you in the loop, As a clinic owner, what I am / or have set up for safety of my clients and to follow government guidelines, some of the protocols during the current pandemic in place are as follows:

What I (or any clinic) need to have in place Before opening:

I have or am currently making sure that hand sanitizer is available in the clinic

I have obtained disinfectant approved by health Canada for cleaning and disinfecting the clinic space before, after and between each client.

I have purchased surgical/ procedure masks to wear during treatment and whenever a client is in the clinic. (Changed for each client as per government guidelines). Cilents must bring their own mask to the appointments, or they can purchase a disposable one for a fee.

I have purchased additional PPE if necessary and new vinyl coverings for the pillows

I have purchase flannel sheets instead of blankets

I have removed furniture with fabric from clinic space and made sure laundry bins can be sealed with a lid and the garbage bin will have lid and pedal to open.

I have in place new templates for record keeping of general infection prevention.

I am currently finishing mandatory training from Public Health Ontario’s IPAC .

I have altered my schedule to have 30 minutes between clients to allow for new cleaning and disinfection protocol.

I have switched over to paperless charting and billing/receipts will be sent via email.

Protocols for CLIENTS to follow:

Please expect pre appointment screening as per public health guidelines:

Have you had close contact with anyone with acute respiratory Illness or travelled outside of Ontario in the past 14 days?

Have you had a confirmed case of COVID-19 or had close contact with a confirmed case of COVID-19?

Do you have any of the following symptoms:


•New onset of cough

•Worsening chronic cough

•Shortness of breath

•Difficulty breathing

•Sore throat •Difficulty swallowing

•Decrease or loss of sense of taste or smell

•Chills •Headaches

•Unexplained fatigue/malaise/muscle aches (myalgias)

•Nausea/vomiting, diarrhea, abdominal pain

•Pink eye (conjunctivitis)

•Runny nose/nasal congestion without other known cause

If you are 70 years of age or older and experiencing any of the following symptoms:

delirium, unexplained or increased number of falls, acute functional decline, or worsening of chronic conditions?

COVID-19 Screening Results If response to ALL of the screening questions is NO: COVID Screen Negative, you are fine to continue with booking for a treatment. If response to ANY of the screening questions is YES: COVID Screen Positive PLEASE CANCEL your appointment

Please expect to answer the questions on arrival of treatment as well.

It is mandatory that all clients wear a mask, some will be available to purchase if you forget.

It is requested that you arrive alone to your appointment and as close to your appointment time as possible (within 5 min), to allow for proper disinfection and social distancing and leave as soon as your session is complete. You will unfortunately have to wait in your car/outside until you get a text message from me. I will then come and unlock/open the door for you.

When entering the office: You must sanitize your hands upon entry of the clinic, directed to the washroom to wash your hands then straight to the treatment room.

We are required to maintain a log of everyone that enters the clinic space, so, there will be a form where I will add your name and phone number with your verbal consent that you are clear according to the pre-screening questions to enter the clinic to the best of your knowledge and in case we need to get a hold of you in the future with any information from the date of your visit.

I want to take this moment to thank you for your patience and cooperation as we all navigate this new normal. This has been a difficult time for many and I want to make sure that all clients, their families and mine feel safe. If you have any questions at all, please send me an email or call.

I know the above sounds like a lot, but we are all in this together.

I look forward to hearing from you soon!  

Massage therapy consists primarily of hands-on manipulation of the soft tissues of the body, specifically, the muscles, connective tissue, tendons, ligaments and joints for the purpose of optimizing health.

Massage therapy treatment has a therapeutic effect on the body and optimizes health and well-being by acting on the muscular, nervous and circulatory systems. Physical function can be developed, maintained and improved; and physical dysfunction and pain and the effects of stress can be relieved or prevented through the use of Massage Therapy.​

What can massage help with?

Anxiety and Depression

Trigger points & knots

Leg, neck & back pain

Carpal Tunnel

Repetitive Strains

Edema, Fractures, dislocations




Stress and stress related injuries


Post-surgical Rehabilitation


Strains and sprains

Sports Injuries


Motor Vehicle Accidents

Ready For Your Massage?

Swedish Massage

Deep Tissue Massage



Get in touch!


36 Grand Ave, Cambridge Ontario N1S1M3

Located inside Tru Wellness


[email protected]


Mon-Fri: 8:00am - 7:30pm
Sat: 8:00am - 1:00 pm
Sun: Closed